salon experience Archives - Fatal Attraction Hair Design

WELCOME BACK!
It’s been lovely to welcome so many of you back to our salons.
We have been extremely busy rescheduling appointments and working through our waiting list – we’ve managed to contact most of you however if we haven’t yet been in touch, please give us a call:

Colchester (01206) 547333 or for Sudbury (01787) 310031
Or email us info@fatalattractionhairdesign.co.uk

We are also re-opening our on-line booking system from 1st May.

SKIN TESTS
As part of the latest industry advice, we will also require everyone having a colour treatment to be re-skin tested at least 48 hours prior to your appointment. Please note no appointments will be permitted without a skin test due to new Health & Safety regulations regarding Covid-19. Please read through the following information which explains why…

COVID-19 AMENDMENT
Contracting COVID-19 or receiving the COVID-19 vaccination is classed as a medical change. As COVID can be asymptomatic and with the rollout of the vaccination programme we must skin test ALL clients before their first hair colour treatment from lockdown.

You must have another skin test if you have tested positive for COVID-19 or had a COVID vaccination since your last colour, as this may impact your risk level of having a reaction.

If you have had a COVID vaccination, you will need to wait at least TWO WEEKS after, before we perform a skin test, just in case a reaction presents itself and the cause can be determined.

A ‘Skin Test’ (hair colour) must be booked as close as possible to your scheduled treatment, but at least 48hrs before. Contracting or having a vaccination for COVID-19 means we have to carry out a new skin test. Keeping the time period between your skin test and scheduled treatment close reduces the likelihood of having to reschedule your appointment.

BOOKING / CANCELLATION POLICY
We will be taking £20 deposits on all appointments to secure your booking, so please have your card ready for your payment when calling!
If you book on-line you will be asked for a 50% deposit.

Please note, should you need to change or cancel your appointment we will require at least 48 hours’ notice. Please view our full cancellation policy on our website.

IN-SALON GUIDELINES
In order to work within the latest government restrictions, we will continue to work with reduced staff, following social distancing. Please wear a mask at all times while in our salon, to ensure we keep you and our staff safe, unless you are exempt for medical reasons (please advise us prior to your visit).

Please be kind and patient with our team; they are doing their very best working under difficult conditions to make you all feel and look amazing. Should you however have any concerns please contact Tracie Webb by emailing info@fatalattractionhairdesign.co.uk

We have really appreciated all your kind messages of support throughout this very challenging time and thanks once again for your patience and understanding.

Love from
Des, Tracie & the FA Creative Team xxx

Following revised guidance, we are now preparing to open from 4th July onwards.

Please note this is a provisional date, we are waiting for final confirmation and we’ll contact you as soon as we have a definite date. Until then we are not able to take bookings.

Rescheduling missed appointments…

When we are permitted to do so, we shall be rescheduling bookings for those clients who had to miss their appointments during the lockdown. For those clients wishing to book but didn’t have an appointment, please don’t worry, we will contact you as soon as we can.

Our new salon experience…

We want to update you with the changes we have made to make our salon and team “Covid secure” so you can rest assured, knowing you’re in safe hands. Although it will be different, we aim to make your visit as relaxing and enjoyable as possible.

• To accommodate the backlog of appointments, we shall be opening 7 days a week and late evenings. Our team will be working on a split shift / rotational basis.

• We have created more space within the salon, to ensure social distancing measures are adhered to wherever possible.

• We will allow an extra 15 minutes between appointments so we can sanitise the chairs and equipment.

• There will be a limited service menu due to time restrictions. So if for example you want a complete restyle cut and colour, we may have to split this over two appointments. Further details will follow soon.

• Due to the extra precautions we are taking, there maybe a small temporary “Covid secure” surcharge to cover extra time needed inbetween appointments and the cost of PPE and regular deep cleaning, which will be reviewed in line with the latest guidance.

Salon etiquette…

• Appointments must be booked in advance, as we are not able to cater for walk ins at present.

• Only the person booking the appointment may enter the salon.

• We will have dedicated times for families, the elderly or anyone at higher risk to visit the salon, when it will be quieter.

• We will provide bottled water, unfortunately we cannot offer hot drinks at the moment.

• Please only bring the bare essentials with you and avoid bringing in bulky shopping bags etc.

• Sadly we are not able to offer magazines, but you are welcome to bring your own, or a book and we also have free wifi.

Wish you were here…

We’ll be in touch again shortly, to update you of when we can take bookings, together with further details about visiting our salon. We can’t wait to welcome you back and to make you feel and look fantastic!

In the meantime, stay safe.

Love from the FA Team xx

We’re so happy to be back!

Countdown to re-opening